Natural Language Processing NLP What is it and how is it used?

Ubisend’s proprietary natural language processing technology powers every interaction, without needing to lift a finger. Understanding and using these building blocks of human expression helps chatbots create a conversational experience with customers. Using the latest in advanced chatbot technology, Puzzel Smart Chatbot now supports every stage of the digital customer journey. Puzzel Smart Chatbot is a contextual conversational AI chatbot with the same tools as a live agent, which means it can assist in both sales and customer service 24/7, and at scale. A key to success is to continuously train your Bot – you can easily add new intents and utterances to expand on the Chatbot’s ability to handle more complex queries.